Got a question?

We receive lots of enquiries every day, so we’d love it if you checked our Frequently Asked Questions for an answer to your query. 

If your answer is not included below, we’ll be happy to help – email us or use our Contact form below! 

  • How do I sign up to the Gromit Unleashed e-newsletter?

    Please visit and fill in your details in the field provided to join our mailing list. 

  • I have signed up to the Gromit Unleashed e-newsletter but I am not receiving it. What can I do?

    Please check your email’s junk or spam folder. If the newsletters are being sent there, please add to your email address book, to help ensure the newsletter is not marked as spam. If you cannot find our newsletter in your spam folder, we advise you to try re-subscribing to our mailing list in our sign-up box at

    If you are still experiencing issues, please contact our team at

  • Where can I buy official Gromit Unleashed merchandise?

    You can buy official Gromit Unleashed merchandise at our Gromit Unleashed shop at The Mall Cribbs Causeway, and online at

  • Do profits from my purchase go to The Grand Appeal charity?

    All profits from sales of our merchandise go to Wallace & Gromit's Grand Appeal, the Bristol Children's Hospital Charity, to help support sick children and babies from Bristol and beyond. 

  • Can I pre-order a Gromit Unleashed figurine?

    We are currently unable to take pre-orders for figurines.

  • Which Gromit Unleashed sculpture designs are produced as figurines?

    A list of our current Gromit Unleashed figurine designs can be found in the Wallace & Gromit Charity Shop. We have Gromit Unleashed figurine designs in development and all new figurine designs are announced via our e-newsletter - you can sign up at

  • How will I know when a figurine I want is on sale?

    We issue release dates of new figurine designs through our Gromit Unleashed e-newsletter – you can sign up by visiting and entering your details in the field provided. 

  • I live outside the UK – is it possible to buy online?

    We are able to deliver to Europe and certain countries outside of Europe – if you do not see your country listed, please contact and we’ll be happy to help. 

  • How much does postage cost?

    Please visit our postage page for delivery costs.

  • Can you deliver to an address other than my billing address?

    Your delivery address does not have to match your billing address; you can choose where you'd like to have your order delivered. Please note we cannot accept PO Box addresses for delivery. 

  • How will I know I have placed my order successfully?

    You will receive an email as soon as you've placed your order to confirm we have received it. 

  • How long will it take to deliver my order?

    Please allow up to 7 days for delivery of your order. 

  • I’ve received my item and I’m not happy with it. What can I do?

    Following distance selling regulations, we will accept items back even if you have opened the goods to inspect them. You are entitled to a refund as long as you return your goods within 7 working days from the day of delivery with proof of purchase. The goods must be in ‘as new condition’.

    If your product is faulty, please contact within 28 days of receiving your order to arrange a return/exchange of your order. Orders can also be exchanged at our Gromit Unleashed shop at The Mall Cribbs Causway - please bring along the confirmation email you received when you placed your order. 

    You may like to call the Gromit Unleashed shop to check stock availability before making the trip – their number is 07582 064 103. 

  • I have received a Gromit Unleashed figurine that differs in weight to another one I own. Why is this?

    Our Gromit Unleashed figurines have always been produced by two different manufacturers due to the continuing high demand for figurines. The factories each use unique production processes. One factory uses a centrifugal method, and the other factory uses a moulding method – there is no difference in quality, but weights of individual figurines may vary.

  • Why does The Grand Appeal sell figurines on eBay?

    We have taken the decision to sell a very limited number of figurines on eBay, with the advice and support of eBay UK, to deter the secondary market in figurines that sprung up in 2013. We are not motivated by a desire to increase income, but rather to undermine those personal sellers who repeatedly seek to make personal profit from the sale of the charity item. We continue to monitor sales online, in-store and on eBay in order to increase in every way possible the income generated for sick babies and children at Bristol Children's Hospital. 
    This does not affect your statutory rights. 

Show FAQs

Get in touch with us either by using the details below, the contact form on the right or by having a look at our frequently asked questions at the bottom!

Gromit Unleashed
24 Upper Maudlin Street

RETAIL ENQUIRIES: Please contact our shop at 07582 064 103 or email

GENERAL ENQUIRIES: Please contact our office on 0117 927 3888 or email